Privacy Policy

Privacy Policy for Next Step Physio & Neurorehab Clinic

At Next Step Physio & Neurorehab Clinic (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and interact with our website https://www.nextstepphysio.ca/ (the “Website”), book appointments, or communicate with us. By using our Website and services, you agree to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information you voluntarily provide when you contact us, book an appointment, complete a form, sign up for communications, or otherwise engage with our Website or services. This may include:

Your full name
Email address
Phone number
Mailing address
Health-related details and appointment information

Usage Information

We may automatically collect certain non-personal information about how you interact with our Website, including:

Your IP address
Browser type and device
Pages visited and time spent on the Website
Referring URLs and click-through data

How We Use Your Information

We use the information we collect for purposes including, but not limited to:
Providing and managing physiotherapy and rehabilitation services
Scheduling appointments and sending confirmations or reminders
Communicating with you about your care, questions, or feedback
Improving our Website, services, and user experience
Sending promotional communications or newsletters (with your consent)
Complying with legal or regulatory requirements

Disclosure of Your Information

We will not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: Trusted third-party providers who assist us in delivering our services or operating our Website (e.g., web hosting, appointment systems). These parties are authorized to use your information only as necessary to provide those services.
Legal Requirements: If disclosure is necessary to comply with applicable laws, enforce our site policies, or protect our rights, privacy, safety, or property.

Your Choices and Access

You have certain rights regarding your personal information:

You may request access to, correction of, or deletion of your personal information in our records.
You may opt out of receiving marketing communications from us at any time by following unsubscribe instructions or contacting us directly.

Security Measures

We implement reasonable technical and organizational measures to help protect your personal information against unauthorized access, loss, or misuse. However, no data transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their policies when you leave our site.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised date will be shown at the top of this page. Periodically reviewing this policy is encouraged.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Next Step Physio & Neurorehab Clinic
Email: office@nextstepphysio.ca
Phone: (587) 855-4559
Website: https://www.nextstepphysio.ca/